Privacy Policy

1. Information we collect

• Account and identity data, such as your sign-in provider identifier, name, email address, age or birthday, and account status.
• Profile and preference data, such as display name, gender, biography, avatar reference, relationship preferences, read-receipt choice, and app settings.
• Content and conversations, including messages, prompts, character descriptions, feedback, photos, voice recordings, and metadata needed to deliver them.
• Transaction data, such as subscription or virtual-item product, entitlement, receipt status, and wallet history. The app store processes payment-card details; Paloo does not receive full card numbers.
• Technical, security, and usage data, such as device and app version, platform, locale, network address, session and device identifiers, request timing, error and security events, and feature interactions.

2. Sources

We collect information from you, your device, your sign-in and app-store providers, and our service providers. Camera, photo-library, and microphone access occurs only after you choose the related feature and grant the platform permission.

3. How we use information

• Provide accounts, conversations, character memory, media, purchases, settings, support, and requested features.
• Generate and personalize replies and maintain continuity across interactions.
• Authenticate users, secure accounts, prevent fraud and abuse, enforce rules, and investigate incidents.
• Maintain, debug, measure, and improve reliability, accessibility, safety, and product quality.
• Comply with law, respond to valid legal requests, and protect users or others from serious harm.
• Communicate service, security, support, legal, and transaction notices.

4. Automated and AI processing

Paloo uses automated systems and third-party model providers to generate character replies and help detect abuse or safety risks. Conversation text and media may be transmitted to those providers only as needed to provide and protect the service. Do not submit information you do not want processed by automated systems.

5. When we disclose information

Paloo does not sell personal information for money and does not share personal information for cross-context behavioral advertising. The current app does not include third-party advertising SDKs.

• Service providers that host infrastructure, deliver messages and media, provide model inference, secure the service, or support operations under contractual confidentiality and security obligations.
• Google, Apple, or another provider when you use its sign-in, platform, payment, or device services, subject to that provider’s own policy.
• Authorities or other parties when reasonably necessary to comply with law, protect rights and safety, investigate abuse, or establish and defend legal claims.
• A buyer, investor, or successor in a merger, financing, reorganization, or sale, subject to appropriate confidentiality and notice where required.
• Other parties at your direction or with your consent.

6. Retention and deletion

We keep account, profile, conversation, and transaction information while needed to provide the service. After an account-deletion request, we delete or de-identify information unless retention is reasonably necessary for security, fraud prevention, dispute resolution, financial records, legal compliance, or enforcement. Copies may remain temporarily in protected backups and logs until their normal rotation. Retention depends on the data type, purpose, sensitivity, legal obligations, and risk.

You can initiate or request deletion from Settings or by emailing contact@mail.faleme.ai. App-store subscriptions must be canceled separately through the app store.

7. Your choices and rights

Depending on where you live, you may request access, correction, deletion, portability, restriction, or objection; withdraw consent; or appeal a denied privacy request. You may also complain to your local data-protection authority. We will verify requests and respond within the time required by applicable law. We will not discriminate against you for exercising a privacy right.

You can change device permissions in system settings and certain app preferences in Paloo. Withdrawing permission may disable the related feature but should not block unrelated core features.

8. Legal bases for EEA, UK, and similar regions

Where required, we process information to perform our contract with you, based on your consent, to comply with legal obligations, and for legitimate interests such as security, service operation, support, and improvement, balanced against your rights. You may withdraw consent at any time without affecting earlier processing.

9. International transfers

Information may be processed in countries other than where you live. Where law requires, we use recognized safeguards for international transfers, such as adequacy decisions or standard contractual clauses, and apply supplementary protections when appropriate.

10. Security

We use technical and organizational measures designed to protect information, including encrypted transport, access controls, restricted credentials, and security monitoring. No system is perfectly secure, so we cannot guarantee absolute security.

11. Adults only

Paloo is intended only for people 18 or older. We do not knowingly collect personal information from children. If you believe a minor has provided information, contact us so we can investigate and delete it where required.

12. Changes and contact

We may update this policy as the service or law changes. We will show the new effective date and provide additional notice when required. Privacy questions and requests may be sent to contact@mail.faleme.ai.