Terms of Service

1. Eligibility

You must be at least 18 years old and legally able to enter a contract. Paloo is not directed to children. You must provide accurate age information and must not allow a minor to use your account.

2. What Paloo is

Paloo provides computer-generated characters for entertainment and social conversation. The characters are not human beings and do not have feelings, consciousness, professional judgment, or real-world authority. Their responses may be inaccurate, inappropriate, incomplete, or unexpected.

Paloo is not medical care, mental-health treatment, emergency support, legal advice, financial advice, or a substitute for a qualified professional or a trusted person. Do not rely on a character for decisions that could affect health, safety, rights, or finances.

3. Emergencies and safety

Paloo cannot contact emergency services for you. If you or another person may be in immediate danger, contact local emergency services. In the United States, call or text 988 for crisis support, or call 911 for an emergency.

4. Your account

You are responsible for activity under your account and for keeping your device and sign-in credentials secure. Tell us promptly if you believe your account has been compromised. You may not sell, transfer, or share access to your account.

5. Your content

You retain ownership of text, images, audio, prompts, character descriptions, and other material you submit. You grant Paloo a worldwide, non-exclusive, royalty-free license to host, process, transmit, reproduce, and display that content only as needed to operate, secure, support, and improve the service, subject to the Privacy Policy.

You represent that you have the rights and permissions needed for the content you submit. Do not upload private content about another person without permission.

6. Prohibited use

• Illegal, fraudulent, deceptive, abusive, threatening, or exploitative conduct.
• Sexual exploitation of minors or any content involving child sexual abuse.
• Instructions or encouragement for suicide, self-harm, violence, weapons, or other serious harm.
• Harassment, stalking, impersonation, privacy invasion, or non-consensual intimate content.
• Malware, credential theft, automated scraping, security testing without permission, or interference with the service.
• Using outputs to make high-impact decisions about another person, or representing generated output as verified fact.

7. Purchases and subscriptions

Paid features, subscriptions, and virtual items are subject to the price and terms shown before purchase and to the applicable app store rules. Subscriptions renew automatically unless canceled through the app store before renewal. Deleting Paloo or your Paloo account does not by itself cancel an app-store subscription. Virtual items have no cash value and are not transferable unless required by law.

8. Intellectual property

Paloo, its software, branding, interfaces, and operator-provided content are owned by Paloo or its licensors. These Terms give you a personal, limited, revocable, non-transferable right to use the service; they do not transfer ownership or permit commercial reuse, reverse engineering, or removal of proprietary notices except where law does not allow those restrictions.

9. Enforcement and termination

We may restrict, suspend, or terminate access when reasonably needed to protect users, comply with law, investigate misuse, or enforce these Terms. You may stop using Paloo at any time and may request account deletion. Sections that by their nature should survive termination will survive.

10. Service changes

The service may change, experience interruptions, or discontinue features. We will provide notice when required by law. We do not guarantee that any character, memory, message, virtual item, or feature will always remain available.

11. Disclaimers

To the maximum extent permitted by law, Paloo is provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability. Nothing in these Terms excludes a warranty or consumer right that cannot legally be excluded.

12. Limitation of liability

To the maximum extent permitted by law, Paloo and its affiliates, officers, employees, and providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of data, profits, goodwill, or opportunities. Our aggregate liability for claims relating to Paloo will not exceed the greater of US$100 or the amount you paid Paloo in the 12 months before the event giving rise to the claim. These limits do not apply where prohibited by law, including liability that cannot be waived.

13. Indemnity

To the extent permitted by law, you will defend and indemnify Paloo from third-party claims arising from your unlawful use, your content, or your material breach of these Terms. This does not require a consumer to indemnify Paloo for Paloo’s own misconduct.

14. Disputes and applicable law

Before filing a claim, contact us and allow 30 days for an informal resolution where permitted. The law and courts applicable to the operator identified in the app-store listing govern, except that mandatory consumer protections and rights in your place of residence remain unaffected. These Terms do not require arbitration or waive a right to participate in a class action.

15. Changes and contact

We may update these Terms prospectively. We will show the new effective date and provide additional notice when legally required. Questions or legal notices may be sent to contact@mail.faleme.ai.